Returns & Refunds Policy

Returns & Refunds Policy

Effective Date: September 12, 2026

At Amerishop Pro (storefronts: Kupyco, AmerishopY, Amerishopee, Amerishope), we want you to love what you buy. If something isn't right, we're here to make it easy to return or exchange it. Please read this policy carefully — it explains what can be returned, how the process works, and what you can expect.

Return Window

You have 14 days from the delivery date to request a return. This matches our fulfillment partner's (CJ Dropshipping) standard return window and gives you time to inspect your order and decide.

Requests submitted after the 14-day window may be declined.

Return Conditions

To qualify for a return, items must be:

  • Unopened and with all original seals intact.
  • In their original packaging, including boxes, inserts, and any protective materials.
  • Unused and in the same condition you received them.
  • Accompanied by proof of purchase (order number or order confirmation email).

Items that do not meet these conditions may be refused or subject to a partial refund.

Non-Returnable Items

For hygiene, safety, and regulatory reasons, the following cannot be returned:

  • Opened cosmetics (any product where the seal has been broken).
  • Opened personal hygiene or wellness products.
  • Gift cards.
  • Final sale / clearance items (when marked as such at the time of purchase).

Damaged or defective items are covered separately — see the "Damaged or Defective Items" section below.

How to Request a Return

To start a return, send us an email at hello@amerishopee.com with the following:

  1. Your order number.
  2. The reason for the return (e.g., wrong item, changed mind, size issue).
  3. Photos of the product and its packaging (this speeds up approval).

We will review your request within 1–2 business days and respond with next steps.

Return Shipping

  • Customer pays return shipping for standard returns (change-of-mind, wrong choice, etc.).
  • Once your return is approved, Amerishop Pro will email you a prepaid return shipping label or shipping instructions. You do not need to arrange the carrier yourself.
  • The return address is our fulfillment partner's warehouse in New Jersey (CJ Fulfillment NJ) and will be included on the shipping label.
  • The cost of the return label will be deducted from your refund, unless the return is due to our error or a damaged/defective product (in which case return shipping is free — see below).
  • Please ship your return within 7 days of receiving the label.

Refund Process

Once your return is delivered to the New Jersey warehouse and inspected:

  • Refunds are processed within 5–7 business days after we receive the returned item.
  • Refunds are issued to the original payment method used at checkout.
  • Depending on your bank or card issuer, it may take an additional 3–10 business days for the funds to appear in your account.
  • Original shipping fees (if any) are non-refundable, unless the return is due to our error or a damaged/defective product.

You will receive an email confirmation once your refund has been issued.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we've got you covered:

  • Contact us at hello@amerishopee.com within 48 hours of delivery.
  • Include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label.
  • Approved damaged/defective claims are eligible for a 100% refund, including original shipping, or a free replacement if the item is in stock.
  • Return shipping is free in these cases — we will provide a prepaid label.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please request a return following the steps above and place a new order at your convenience.

Order Cancellations

  • Orders can be cancelled for a full refund within 1 hour of purchase, before the New Jersey warehouse begins processing.
  • After processing has started, cancellation may not be possible — but you can still request a return once the item arrives.
  • To cancel, email hello@amerishopee.com immediately with your order number.

District of Columbia Consumer Protection Procedures Act (CPPA) Compliance

Amerishop Pro operates from Washington, D.C., and this Returns Policy is administered in accordance with the District of Columbia Consumer Protection Procedures Act (CPPA), D.C. Code § 28-3901 et seq.

Specifically, we commit to:

  • Fair handling of return requests, without unfair, deceptive, or unconscionable practices.
  • Transparent communication of return conditions, timelines, shipping responsibilities, and refund amounts before and after purchase.
  • Good-faith remediation for damaged, defective, or misrepresented products, which may include a refund, replacement, or store credit.
  • Preservation of your statutory rights. Nothing in this Returns Policy limits or waives any rights you may have as a consumer under D.C. Code § 28-3901 et seq. or other applicable consumer protection laws.

If you believe your return has not been handled fairly, please contact us first at hello@amerishopee.com so we can resolve the matter. D.C. residents also retain the right to file a complaint with the Office of the Attorney General for the District of Columbia.

Contact Us

Need to start a return or have a question? We're ready to help.

Amerishop Pro (storefronts: Kupyco, AmerishopY, Amerishopee, Amerishope) Sole proprietorship — Washington, District of Columbia, USA Email: hello@amerishopee.com