Return & Refund Policy

Refund & Return Policy

Last updated: November 6, 2026

KUPYco. (a trade name of Amerishop Pro) wants you to be happy with your purchase. Because we work with several partners — and because skincare and personal-care products have hygiene rules — return rules depend on the product line. Every product page shows a "Sold & shipped by" label. Find that label, then read the matching section below.

Quick summary

Product line Return window Condition required Who pays return shipping How to start
Amazon affiliate Amazon's policy Amazon's policy Amazon's policy Your Amazon account
ACE affiliate ACE's policy ACE's policy ACE's policy Contact ACE
Korean products (Korealy) 7 days from delivery Unopened, factory-sealed You (change of mind); us (our error/damage) return@kupyco.com
CJ — skincare & cosmetics 14 days from delivery Unopened, sealed You (change of mind); us (our error/damage) return@kupyco.com
CJ — other categories 30 days from delivery Unused, original packaging You (change of mind); us (our error/damage) return@kupyco.com
AliExpress (U.S. warehouse) 30 days from delivery Unused; hygiene items sealed You (change of mind); us (our error/damage) return@kupyco.com
Consulting services Cancel 48+ hours before start Not yet delivered — hello@kupyco.com

No restocking fees. Damaged, defective, or wrong items are always covered at no cost to you when reported within the window in the section for that product.

1. General rules for products sold by KUPYco

These rules apply to Sections 4–7 (products you buy at checkout on kupyco.com).

1.1 Return Authorization (RMA) is required

  1. Email return@kupyco.com with your order number, the item(s), the reason, and photos (required for damaged, defective, or wrong items; helpful for all requests).
  2. We reply within 1–2 business days. If approved, you receive an RMA number and the correct return address.
  3. Pack the item securely, write the RMA number on the outside, and ship it with tracking.

Do not send items to the address printed on your package. That is often a supplier or carrier facility that cannot process returns. Returns sent without an RMA, or to the wrong address, may not be refunded.

1.2 Return method and costs

  • Returns are by mail only.
  • Change of mind (you no longer want it, ordered the wrong item, or it is not what you expected): you pay return shipping. If we offer you a prepaid label, the label cost will be quoted before you accept it and deducted from your refund.
  • Our error (damaged in transit, defective, wrong item, missing parts): we pay. We send a prepaid label, or, when returning the item is not practical, we may ask only for photos and let you keep or dispose of it.
  • Restocking fee: none ($0).

1.3 Refunds

  • Refunds go to your original payment method within 5 business days after we receive and inspect your return (or after we approve a photo-only claim). Your bank or card issuer may take another 5–10 business days to post it.
  • Original shipping charges are refunded only when the return is due to our error or a damaged, defective, or wrong item.
  • If a return arrives used, opened (where sealing is required), damaged by the customer, or incomplete, we may decline the refund or offer a partial refund, and we will tell you why. If declined, we can ship the item back to you at your cost.

1.4 Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order.

1.5 Non-returnable items (all lines unless the item is damaged, defective, or wrong)

  • Opened, used, or unsealed skincare, cosmetics, and personal-care or hygiene items
  • Gift cards
  • Free gifts, samples, and promotional items
  • Items marked "Final Sale" on the product page

1.6 Damaged, defective, or wrong items

Report the problem within the reporting window for that product line (7 days for Korean products and CJ skincare/cosmetics; 14 days for other CJ items and AliExpress U.S. items). Include photos of the item, the packaging, and the shipping label. If you had to open a product to discover a defect that was not visible while sealed (for example, a broken pump or a leaking inner container), you can still report it.

1.7 Skin reactions and personal preference

Skincare affects everyone differently. We recommend reading the full ingredient list and doing a patch test before use. Opened products cannot be returned because of personal preference, texture, scent, or skin sensitivity. If you have a reaction, stop using the product and contact a qualified health professional if needed. Please also tell us so we can record it and share it with the supplier.

1.8 Order cancellations

You can cancel an order for a full refund within 12 hours of placing it, or any time before it ships, by emailing hello@kupyco.com. Once an order has shipped, the return rules below apply.

2. Amazon affiliate products ("Buy on Amazon")

KUPYco is a participant in the Amazon Services LLC Associates Program. As an Amazon Associate I earn from qualifying purchases.

  • When you click "Buy on Amazon," you complete your purchase on Amazon.com. Amazon (or the third-party seller on Amazon) is the seller of record. KUPYco does not receive your payment, does not ship the product, and cannot see or change your order.
  • Amazon's return and refund policy (or the Amazon seller's policy, where it differs) applies.
  • To return: sign in to Amazon, go to Your Orders, and select Return or Replace Items.
  • KUPYco cannot issue refunds, replacements, or credits for Amazon purchases.

3. ACE affiliate products ("Buy at ACE")

KUPYco participates in ACE's affiliate program and may earn a commission on qualifying purchases.

  • When you click "Buy at ACE," you complete your purchase on ACE's website. ACE is the seller of record and handles payment, shipping, returns, and refunds.
  • ACE's return and refund policy applies.
  • To return: contact ACE using the order confirmation email they sent you.
  • KUPYco cannot issue refunds, replacements, or credits for ACE purchases.

4. Korean products from Korealy (K-Beauty, shipped from South Korea)

These products are sold by KUPYco and shipped from South Korea by our partner Korealy. Korean beauty suppliers generally do not accept returns of opened products for hygiene and safety reasons, and our policy follows that rule.

  • Opened, used, tested, or unsealed products cannot be returned for change of mind, preference, or skin sensitivity.
  • Unopened, factory-sealed products in original packaging (with any shrink wrap, seal, or tamper-evident sticker intact) may be returned for change of mind if you request an RMA within 7 days of delivery. Because returns may need to go back to South Korea, international return shipping can be expensive; we will quote the cost in your RMA so you can decide before shipping.
  • Damaged, defective, leaking, expired, or wrong items: report within 7 days of delivery with photos. We will send a replacement or a full refund, usually without requiring you to ship the item back.
  • Sets and bundles must be returned complete and unopened.

5. CJ Dropshipping products

Products marked "Sold by KUPYco · Shipped by CJ Dropshipping" follow the rules below. CJ products are split into two groups with different rules.

5.1 CJ skincare and cosmetics

Includes skincare, makeup, hair care, fragrance, nail products, beauty tools that touch skin, and other personal-care items.

  • Unopened and sealed only: change-of-mind returns are accepted within 14 days of delivery if the product is unopened, unused, sealed, and in its original packaging.
  • Opened or used items cannot be returned, including for preference, scent, texture, or skin sensitivity.
  • Damaged, defective, or wrong items: report within 7 days of delivery with photos. We will offer a replacement or refund.

5.2 CJ products in all other categories

Includes home goods, accessories, gadgets, kids' items (non-hygiene), and similar items.

  • Change-of-mind returns accepted within 30 days of delivery if the item is unused, in its original condition and packaging, with all parts and tags.
  • Damaged, defective, or wrong items: report within 14 days of delivery with photos.
  • Return addresses for CJ items may be in the U.S. or abroad, depending on the warehouse; your RMA will tell you exactly where to send it and the expected return cost.

6. AliExpress products shipped from U.S. warehouses

Products marked "Sold by KUPYco · Ships from U.S. warehouse" are shipped from a warehouse in the United States.

  • Change-of-mind returns accepted within 30 days of delivery if the item is unused and in original packaging.
  • Returns go to the U.S. return address provided in your RMA — never to the sender address on the package.
  • Hygiene and personal-care items (for example, items that touch the mouth, skin, or body, such as cosmetics tools, earbuds' tips, or intimate items) can only be returned if unopened and sealed, or if damaged or defective.
  • Damaged, defective, or wrong items: report within 14 days of delivery with photos.

7. Korean or Japanese consulting services (coming soon)

Consulting services are delivered by KUPYco online (video sessions or written guidance). They are personal services, not physical products.

  • Cancel 48 hours or more before the scheduled start (or before work on a written deliverable begins): full refund.
  • Less than 48 hours before the start: no refund, but you may reschedule once at no charge.
  • Missed sessions (no-show without notice): not refundable.
  • After the session is held or the advice/deliverable is delivered: no refund, because the service has been provided — unless the service was defective or not delivered as described (for example, the session did not take place because of us, a major technical failure on our side, or the deliverable was not provided). Report within 7 days and we will redo the service or refund it.
  • Packages of multiple sessions: unused sessions can be refunded on a pro-rata basis if cancelled at least 48 hours before the next session.
  • To cancel or reschedule, email hello@kupyco.com with your booking reference.

8. Store collections (Finds We Love, K-Beauty, Rare Finds)

Our collections — Finds We Love, K-Beauty, and Rare Finds — group products by style or theme, and a single collection can include products from several lines (for example, Finds We Love may include Amazon picks and CJ items, and K-Beauty may include Korealy and CJ skincare). The collection name never changes your return rights. The "Sold & shipped by" label on each product page decides which section of this policy applies. Any "money-back" or satisfaction promise shown on the site is applied according to this policy.

9. Your rights under law

Nothing in this policy limits any rights you have under applicable consumer protection law, including rights relating to defective or unsafe products.

10. Contact

KUPYco. is a trade name of Amerishop Pro, Washington, D.C., United States.