FAQ

Frequently Asked Questions

Where do products ship from?

All orders ship from US warehouses (California, New Jersey, and other regional fulfillment centers).

How long does shipping take?

Standard: 5–8 business days after 1–3 days processing. Expedited: 2–4 business days after shipment (where available).

Do you ship internationally?

Not yet — currently continental United States only.

What is your return policy?

14 days from delivery. Unopened, unused items only. Buyer pays return shipping (label sent by email, cost deducted from refund). Defective/wrong items — we cover everything.

Are your products authentic?

Yes. We source through vetted US-warehouse suppliers and verify authenticity. See our Authenticity Guarantee page.

Are these products FDA-approved?

Skincare and cosmetic products sold in the US must comply with FDA cosmetic regulations. Products flagged as needing additional review (sunscreen SPF claims, vitamin supplements, ingestibles) are held in draft until formal review is complete.

What if my order is lost or damaged?

Email hello@amerishopee.com within 7 days with your order number and photos. We will replace or refund at no cost.

Do you have a physical store?

No — we are online only, based in Washington, DC.

How can I get in touch?

Email hello@amerishopee.com. We reply within 24 hours on business days.