Contact

Contact Us

KUPYco. is a trade name (DBA) of Amerishop Pro, a business registered in Washington, D.C., United States. We are an online-only store; we do not have a walk-in store, showroom, or public office.

Hours and response times

We reply to email within 1–2 business days (Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays). If we miss your call, please leave a message or send an email — email is the fastest way to reach us.

Where our products ship from

We tell you the truth about where your order comes from. Each product page shows a "Sold & shipped by" label:

  • Korealy (K-Beauty): ships from South Korea.
  • CJ Dropshipping: ships from a CJ warehouse in the United States or abroad, as stated on the product page.
  • AliExpress (U.S. warehouse): ships from a warehouse in the United States.
  • Amazon and ACE: sold and shipped by those retailers, not by us.

Helpful details to include

  • Your order number (it starts with "#" and is in your confirmation email)
  • The name of the product
  • Photos, if something arrived damaged, defective, or wrong

Orders placed on Amazon or ACE

If you clicked a "Buy on Amazon" or "Buy at ACE" button, your order was placed with that retailer, not with KUPYco. For tracking, returns, or refunds, please contact the retailer directly. We are glad to answer product questions, but we cannot see or change those orders.

Affiliate disclosure

KUPYco participates in the Amazon Services LLC Associates Program and the ACE affiliate program. As an Amazon Associate I earn from qualifying purchases. We may earn a commission when you buy through those links, at no extra cost to you.

Please don't mail returns without contacting us

We do not accept unannounced packages. Approved returns receive a Return Authorization (RMA) number and the correct return address by email.

Our policies

Shipping Policy · Refund & Return Policy · Privacy Policy · Terms of Service

Contact KUPYco

Questions before you buy, help with an order, or anything else — we reply from hello@kupyco.com.